Your customer’s experience is the key to your success, creating potential powerful connections with your brand. As specialists in both the BPO and Contact Centre industries, Black Elegance achieves a multi-channel customer experience to remain shoulder to shoulder with our ever-evolving client’s needs and expectations.

Our outbound sales support includes telemarketing, lead generation and appointment setting while using advanced customer intelligence and predictive behaviour modelling to move beyond a simple sales script. Think of Black Elegance as an invisible extension of your business’ sales and marketing teams – we support your initiatives and work to achieve your targets.

Whether you need support with a specific service element or full customer lifecycle management, we’ll transform your customer relationships while you focus on the beating heart of your business.

We will operate your staff recruitment, training and management to alleviate extra administration work and grant easy access to our expert staff, best practice standards and innovative technology.

As your contact centre partner, we focus on your business’ success.

As customer service specialists, we aim for fast and flexible implementation across all industries, achieving your business goals through rapid speed to market, smart selling techniques and lower operational costs.

You will have access to our highly-skilled multi-channel sales teams who understand the value of customer relationships.

We achieve superior campaign-drive B2B and B2C sales across all customer channels through rapid speed to market, intelligent technology and predictive analytics.

As your trusted partner, we will grant access to our highly-skilled multi-channel sales teams who understand the value of building and maintaining customer relationships.

We are focused on flexibility and innovation to achieve rapid scalability while keeping your business costs low. Manage your risk by choosing the solution best placed to help your business expand. Our flexible sourcing options mean our clients only pay for what they need when they need it.

Boost B2B and B2C sales through our multi-lingual sales desks across multiple channels, including phonecalls, email and social media. You will have access to empowered advisors, best practice compliance and our multi-channel approach, all without the investment risk.