Call Centre Services

Black Elegance is South Africa’s premium business process outsourcing (BPO) solution for call centre support.

Call Centre Outsourcing & Sales Solutions

We manage both your business’ inbound and outbound calls, ensuring a comprehensive approach to maximizing your sales. Black Elegance operates as an invisible extension of your sales and marketing teams, supporting your initiatives and achieving targets while keeping your operational costs and risk low.

We work with private clients, brands and corporates locally and globally to deliver dynamic solutions to suit your business, empowering you to focus on what it is you do best.

Client Care

We’ll transform your customer relationships while you focus on the beating heart of your business.

Flexible Solutions

We are focused on flexibility and innovation to achieve rapid scalability while keeping your business costs low.

Call Center

Your customer’s experience is the key to your success, creating potential powerful connections with your brand. 

The Black Elegance Promise

As customer service specialists, we aim for fast and flexible implementation across all industries

Multi-Lingual Salesforce

Boost sales through our multi-lingual sales desks across multiple channels.

Partnership For Growth

We achieve superior campaign-drive B2B and B2C sales across all customer channels.

Transforming Customer Relationships

Whether you need support with a specific service element or full customer lifecycle management, we’ll transform your customer relationships while you focus on the beating heart of your business. We will operate your staff recruitment, training and management to alleviate extra administration work and grant easy access to our expert staff, best practice standards and innovative technology. As your contact centre partner, we focus on your business’ success.

Partners You Can Trust


Our customers and clients want to do business with a company that is trustworthy. Trust has always remained at the is at the core of our company, it is easy to recognize.  


Black Elegance VIP commits its self to being accountable to its stakeholders in the organization, which may include shareholders, employees, suppliers, customers, the local community. 

Our Corporate Governance

Good corporate governance is a necessary foundation for ethical and responsible business practices and is directly related to business success.

Accredited Partner Of

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Yep! is a digital marketplace where customers can search and buy from small, trusted businesses

10 Tips for Call Center Etiquette Excellence

Call centres are a “people” business by nature. The primary focus is on process excellence. 

Telkom moves into financial services

On 1 August 2020 Telkom launched Telkom Financial Services, which includes a life insurance business that will initially sell funeral insurance

Contact Details


Working Hours

Monday – Friday
09:00 / 17:00

09:00 / 13:00

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